How Do Smart Lockers Work? Comprehensive Guide for Users

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Barbara Alvarado
Barbara Alvarado
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How do Smart Lockers work

How do Smart Lockers work?

To fully understand the pick-up and drop-off procedure and how to make the best use of this technology, let’s first jump into some context.

Research indicates that since June 2019, the number of PUDO points in the European Union has grown by about 40%. 

Poland is by far considered Europe’s fastest-growing parcel market, customers in this region are becoming more and more demanding when it comes to delivery times and this new command from shoppers opened up the need for new delivery means, which consequently led to the development of Smart Lockers.

These parcel lockers can be found all around Poland from different brands, with different shapes, verticals, and software.

Other regions are starting to realize the importance of implementing new out-of-home delivery options to improve the last-mile leg capacity and countries like Spain and France are slowly adopting it.

Still, a lot of work needs to be done to educate shoppers from different cultures to adapt to this new delivery method and to answer one of the most asked questions among shoppers: How do Smart Lockers work? Below are the 3 main factors to consider and understand smart locker usage.

How Do You Deliver to Smart Lockers?
Out of Home Alternatives in Europe – Photo by:

Smart Lockers Adoption

Our purpose in going through every step about “how do smart lockers work” is to help regular people understand and use smart lockers more efficiently in any of their use cases, whether it is for OOH (out of home), PUDO (pick-up/drop-off), or as an APM (automatic parcel machine).

Let’s start by breaking down the usage process 👇 

Essentially the “smart” part of a conventional locker resides in the software combined with state-of-the-art electronics. This powerful combo is known as the smart locker system.

The software part allows us to automate the process of exchanging items between retailers, logistics, couriers, and individuals. 

This new storage and delivery system opens a wide range of use options, like having smart lockers for parcels and packages.

Smart Lockers Use Cases

To understand how smart lockers work, let’s first go through some of their main use cases.

Using smart lockers for packages is by far the most prevalent use in Logistics and eCommerce. But why may you ask?

Using smart lockers cuts last-mile delivery costs, reduces the number of unnecessary operations, and decreases the unnecessary traffic congestion inside urban areas, allowing companies to be more eco-friendly

This is just to mention the advantages of this technology within the e-commerce industry. There are plenty of other use cases.

If you want to get a more detailed overview of this technology application, read one of our most recent articles about all Smart Locker use cases.

How do Smart Lockers work?
Automatic Package Retrieval – Photo by: Shutterstock

Smart Lockers Software

The Smart Locker software is mainly a tool to enhance customers’ experience and optimize businesses’ operations, assuring a smooth user experience for shoppers and profitability for companies.

When our team attended the Parcel and Post Expo in Vienna back in 2021, we noticed a lot of issues within the smart lockers ecosystem.

To begin, we spotted a pervasive and expensive flow of over-complicated solutions for verifying identities and opening the locker’s doors.

From this experience, a new challenge comes to mind: how do we, as a company, can deliver top-notch technology to facilitate lockers’ usability and change the delivery game between individuals and retail shoppers?

Well, here at, we use a software-first approach.

Everyone can make doors that open, but not everyone can make efficient smart lockers systems with a user flow adaptable to many verticals.

A great example is one of our client’s case studies, a Dutch parcel storage service for offices and residences called Lockster.

How do smart lockers work? App Visual Sample

How Do Smart Lockers Work?

There are several parties involved.

  • First: the location where the locker is hosted
  • Second: the courier company in charge of the pick-up or drop-off
  • Third: the e-commerce business providing the item
  • And last but not least: the final customer/shopper

Still, the process is planned to run smoothly thanks to the integration of API technology.

This technology is the critical component as is the one that allows frictionless communication between all parties.

Loading or retrieving the package into the Smart locker system can be done in two ways: either manually or using the APP.

On that front, we enable the possibility of scanning barcodes, QR Codes, numbers, or alphabetic codes.

When a code is scanned, a “rent” (how we call the action) is created, meaning that a new command is sent to the system – the assigned door is ready to open automatically for the person to store or retrieve the item.

Using a smart locker is a no-brainer. Implementing top-notch technology, dashboards, and applications in conventional activities like the pick-up/drop-off of parcels and packages might overwhelm many.

Still, the truth is that smart locker usage doesn’t need to be intricate or complex. At we have two different flows so the client can choose them as a standard: The manual flow and The App flow.

How Do You Deliver to Smart Lockers?
Shopper Making Use of the Smart Locker – Photo by: Shutterstock

How can API technology help your business?

I hope that your main questioning on how do smart lockers work is now better clarified with this article. Now you might wonder on how this hardware and software combo might help your business.

If you want to discuss more how our technology solutions can help your business optimize delivery operations, reach out to one of our industry specialists, and let’s find the best solution for your business together.

At, we are at the forefront of locker system integration and development for various industries. We strive to develop the smartest application interface that adapts to your existing workflow, letting you gain complete power over the service interface with 100% adaptability.