Terms Of Service

The following Terms of Service (hereinafter referred to as “Terms of Service”) apply to the use of Bloq.It services through its website or Mobile App or affiliated sites providing services, owned and operated by Bloqstrx, Lda. (hereinafter referred to as “”), a company incorporated under the Portuguese law, with registered office at Rua Vitorino Nemésio, Lote 63B, 1st floor, Lisbon, with the tax identification number 515178683 and the share capital of EUR2.000,00 (two thousand euros).

Accessing to and using our website ( – the “Website”) or mobile app requires that you abide by these Terms of Service. This document is an important part of using the Website or the mobile app, and as noted below, we highly recommend you to read and fully understand it in order to use the Website, the mobile app and the services offered, as they contain important information regarding your legal rights, remedies and obligations and constitute a binding agreement between and you, in the capacity of User (hereinafter “the User”).

These Terms of Service also include special provisions for specific contractual obligations/agreements with third parties, as described on 9. (“Special Provisions”).

These Terms of Service govern your use of the Website, including, without limitation, all the locker renting activity that occurs through a mobile phone application (hereinafter referred to as “App”) and the rendering of services by (the “Services”). 

By accessing or using the Website in any way, you declare that (i) you have read and accepted these Terms of Service and our Privacy Policy (available in, (ii) you are over 18 years old and (iii) you are not prevented by any legal provision from being bound by and comply with these Terms of Service. If you do not agree to be bound by the terms of these Terms of Service or of our Privacy Policy, do not use or access any portions of the Website or the App or use any of the Services. 

Please note that you are entirely responsible for your own use of the Website, of the App and of the Services. may from time to time change these Terms of Use and other rules or guidelines, the design and/or configuration of the Website or the App as well as some or all of contents made available therein and to modify the general and/or particular conditions applicable to the Services, the Website or the App use in whole or in part, in its sole discretion and post such changes. 

Your continued access or use of the Website or of the App constitutes your acceptance of all such changes and your access and use of the Website will be subject to the version of the Terms of Conditions rules and guidelines published at the time of such access or use. It is your responsibility to regularly check the “Terms of Service” to view the then-current terms. 

If you do not agree to be bound by these Terms of Service as so amended, do not use or access the Website or the App. Without limitation to the foregoing, will use commercially reasonable efforts to notify in advance its members of changes to these Terms of Service through means of electronic communication.

Your Website or App Account may not be sold or otherwise transferred or assigned to another person or entity. If your use of the App is on behalf of an entity, you represent and warrant that such party has full knowledge of your actions and has consented thereto and that you have the authority to bind such entity to these Terms of Service.

Service Description has developed and owns smart electronic lockers (hereinafter referred to as “BLOQ units”), placed in several public places (e.g. beaches or public events) and with different functionalities to enable people to store their belongings for limited periods of time. currently offers two different types of BLOQ units, as follows:

  1. Small Lockers (M), measuring 290mm (wide) x 95mm (high) x 300mm (deep); and
  2. Big Lockers (XL), measuring 400mm (wide) x  285mm (high) x 300mm (deep). 

Any objects that exceed those sizes will not be able to be carried or stored in our BLOQ units.


The BLOQ units are rented and controlled through the usage of the App. 

In order to rent a smart locker against a payment, the User shall download the App, currently available for IOS and Android. The App download may be subject to third parties Terms of Service.

After the download of the App, the User must indicate the information specified in the registration form fields, such as name and surnames, telephone number and email address (hereinafter referred to as “User Data”). 

At the moment of checking in the App, the App will provide the user a map, showing the availability of lockers in any BLOQ units. That will allow the User to find BLOQ units nearby and use them, so that the User can save their belongings and be carefree. does not guarantee availability of the BLOQ Units at all times as they can be in full use or some might be deactivated .

Before starting the usage, the User shall select an available BLOQ unit, place the respective belongings into any available locker, add the payment details, depending on the payment method used, and set a pin code on the App, composed by a four digit code (hereinafter “Pin Code”). Some combinations of numbers may be restricted by the App. After selecting the pin code, the User shall enter it again on the App and close the locker. 

The User shall memorize the Pin Code and locker identification (hereinafter referred to as “Locker ID”), in order to open the respective locker after usage. The Pin Code can also be used to open the locker physically; in case the User has no access to the mobile phone.

At the end of usage, the User shall introduce the respective Locker ID and Pin Code in the App, in order to open the locker and remove all the belongings, leaving the locker empty, in the same conditions it was initially found, and closed.

The User may stop the usage of the locker at any time, by opening and closing the door without completing the rental period. In any case, the User will be charged the initially agreed amount, for the entire rental period. 

After the removal of the belongings and closing of the locker, the User must terminate the rental period in the App, to ensure that the rental period is effectively terminated and the locker is free to be used by other Users.

Alternatively, the User can rent the BLOQ units to store an item to be picked up by another individual. To do so, this option must be selected when renting the unit, which will result in a Pin Code being sent to the phone number provided by the user, who will assume all costs of the renting. The User has no access to the Pin Code.

If the User does not remember the Pin Code of the respective locker, certain questions will be asked, in order to validate the User’s identity. reserves the right to check the contents of the User’s locker, if necessary (e.g. judicial warrant, bomb threat, as part of the exercise of a retention right), this decision is compliant with the principle of proportionality.

The maximum locker rental period is defined depending on the BLOQ unit, it’s possible to verify which during the setup of the rent, when you choose in which locker you want to store your items. After that period, the locker will not be deactivated. Nevertheless, the User will continue to be charged the rental price for a maximum period of six hours. 

After this period, will remove all items from the locker and the User shall contact Bloq.It in order to retrieve them, via e-mail to or by calling +351 308 813 330. After this contact, the User must meet the employee on a location, date and hour  agreed upon.  After 1 year without contact from the User, the items will be dismissed, except in case of perishable items, which may be immediately destroyed.

The maximum weight allowed per locker is of 20kg, and the user undertakes to respect that limit. Additional charges to the renting price may be due, depending on the size of the items kept and/or the chosen location to return the items to the User.


The User will  be informed of the lockers using cost and select a valid credit card, to start the rental of the locker. 

To provide full details required for the payment method selected is mandatory in order to complete your registration and start the lockers usage. 

The User authorizes Bloq.It to automatically bill his/her credit card upon the end of use of the Services or whenever the maximum period of use is exceeded. 

Where, for any reason, the locker charger is not working, the User will not be reimbursed of the rental value, unless the price for a locker with charging was set to a higher price compared to a locker on the same BLOQ unit without charging available.

Use of the Service implies a starting fee which grants you the right to use a predetermined minute package.  After such initial time has elapsed, the Service will be charged per hour or by blocks of minutes. Special pricing packages can be put in place at any given time, namely daily, weekly or monthly passes. For further information on prices or billing, please consult our Price Policy, available at

If for some reason payment is not made, reserves the right to prevent the opening of the locker or to keep the User belongings (retention right) until full payment of the rented period and applicable penalties.

Representations and Warranties:

When using the BLOQ units, the User warrants to, without limitation:

  1. Not to use the lockers in violation of any laws, rules, regulations, and/or ordinances or for illegal or unauthorized purposes;
  2. To use the lockers for the sole purpose of temporarily depositing belongings in a safe place; 
  3. That he or she will diligently use the lockers and, in particular, ensure that these  have been properly closed when the User leaves it, after depositing or withdrawing the items;
  4. To be familiar with the usage of the Service and reasonably competent to use the BLOQ Units;
  5. To leave the BLOQ unit, at the end of the service, in the same condition in which it was found and to notify of any incident occurred during the usage of the BLOQ units by the e-mail, through the App or by calling to +351 308 813 330;
  6. That he or she acknowledges that using the BLOQ units implies the possible risk that the lockers, and or the belongings therein might be misused, broken into or stolen. limits its responsibility to maintaining the lockers safe and secure – see section V for further details;
  7. Not to dismantle, write on, peel, apply any form of decal or sticker to or otherwise modify, repair or deface any part of any of the BLOQ units;
  8. To be the sole user of the Website or App or of the locker and not allow third parties to operate the activated BLOQ unit through the use of its login;
  9. Not to deposit dangerous or illicit goods in the BLOQ units (e.g. fire weapons, explosives, illegal drugs) – see section III for further details
  10. Not to provide any login of the Website or the App, access codes or the Pin Code to any third party, being fully responsible for the breach of this obligation and its consequences. and its employees will never ask for your Pin Code;
  11. To immediately inform of any dispute of fees and provide all information that is necessary to clarify this dispute, such as the date of the rental and the approximate starting and ending times, as well as the BLOQ unit and locker use;
  12. That it authorizes to bill any payment card or other payment method added by the user in the App for any due fees or penalties;
  13. That it authorizes, the police and/or any Governmental Authority to access the Pin Code and open and inspect the locker at any time for justified security purposes, respecting the principle of proportionality;
  14. That it authorizes to remove any belongings from the lockers in case (i) the maximum rental period is exceeded, (ii) the storage was made in breach of these Terms of Service or (iii) if so demanded by any authority;
  15. That it authorizes to store the belongings removed from the lockers and to dispose of them once the maximum storage period is exceeded. 

Prohibited Items

The User acknowledges and agrees that any items prohibited or considered dangerous under law, as well as items which by their nature may cause harm to humans, to the environment or to the BLOQ Units itself, are not allowed for storage in the BLOQ Units, namely:

  • Bombs, pistols, firearms or any other devices that can shoot projectiles and ammunition;
  • Fireworks, flammable liquids or solids, as well as any kind of explosive and incendiary items or other kinds of flammable items;
  • Animals, plants or any kind of living being;
  • Food and, in particular, perishable foodstuffs (e.g. meat and poultry, fish, seafood, cooked foods and leftovers, dairy products and eggs, fruits and vegetables), with exception of  packaged food that cannot spill, stain the lockers or produce odors of any kind in the Locker ;
  • Bleach, acids and poisons;
  • Objects containing compressed air or gas;
  • Electronic cigarettes and vaping devices (powered or unpowered);
  • Gasses and pressure containers;
  • Matches and common cigarette lighters;
  • Oxidizers and organic peroxides;
  • Infectious materials and corrosives;
  • Organics;
  • Radioactive materials;
  • Dry Ice (frozen carbon dioxide);
  • Any type of Batteries or power banks;Narcotic and psychotropic drugs. prerogatives

The User agrees that may perform or is under the obligation to perform the following actions:

  1. Access and open any locker in use for security reasons;
  2. Access and open any locker in use in case there is reasons to believe that these Terms of Service are being breached by the User;
  3. Request and confirm the User ID in case assistance to open a locker is requested;
  4. Collect and hold any belongings held in a locker until confirmation of the ownership of the assets stored;
  5. Collect and hold any belongings held in a locker still in use beyond the maximum rental period;
  6. Deliver immediately to the police authorities any collected belongings that are of dangerous nature or prohibited by law, as well as any ID cards or passports not claimed;
  7. Collect and destroy any perishable belongings not collected within 24 hours from notice;
  8. Collect and deliver to the police authorities any belongings not collected in a maximum period of 3 days, if unable to contact the User or the User has not contacted


The use of the Website, of the App and of the Services is entirely at the User’s risk. The User further agrees that neither nor its affiliates, nor any of their respective officers, directors, employees, members, owners, agents, representatives and licensors shall be liable for any damages, whether direct, indirect, incidental or consequential, arising from (i) any use by the User of the BLOQ units, or App, even if such parties have been advised, or advised of the possibility, of such damages, (ii) any inconvenience or damage caused by third parties actions, such as indirect or incidental damages; (iii) loss or damage caused by natural deterioration, wear and force majeure (iv) loss due to theft, physical damage or from vandalism; (vi) third party claims; (vii) any interruption or cessation of transmission to or from the App, (viii) any bugs, viruses which may be transmitted to or through the App to any third Party, or (ix) for any loss or damage of any kind incurred as a result of the User access or use of the App. 

The User agrees that he or she will be responsible for the cost of repairing and replacing any locker that he or she damaged or caused damage to or to any third party property damaged due to his or her fault. The User may also be responsible for the cost of cleaning any BLOQ unit if the use was beyond normal wear and tear.

If the User vandalizes any locker, he/she shall be liable for all costs of repair or replacements.

The User further agrees to be solely responsible and liable for any misuse, consequences, claims, demands, causes of action, losses, liabilities, damages, injuries, fees, costs and expenses, penalties, attorney’s fees, judgements, suit and/ or disbursements of any kind, or nature whatsoever, whether foreseeable or unforeseeable, and whether known or unknown, as a result of using any the Services. 


To the fullest extent permitted by applicable law, the User agrees to defend, indemnify and hold harmless and its affiliates, and their respective officers, directors, employees, members, owners, agents and  representatives (collectively, “Indemnitees”) from and against all claims, damages, obligations, judgements, losses, injuries, liabilities, fees, costs and expenses, and any other expenses (including attorney fees and disbursements) or other liability arising from the User breach of any of the respective representations, warranties or obligations under these Terms of Service, arising from the User negligence or will misconduct or breach of this Terms of Service.

In particular, the User must keep indemnified for the damages arising from the following circumstances:  

  • Non-compliance with the rental period: if the User does not empty the BLOQ units on or before the maximum rental period, will be authorized to access the lockers and to remove the stored belongings, in order to release the BLOQ units and allow them to be used by others. Under these circumstances, will temporarily store the belongings and try to contact the User who has failed to comply with the hire period deadline, in order to manage the return of the items to the User (the cost of which will be covered 100% by the User). After 3 days without having been able to contact the User or without the User contacting or collecting the belongings, it will be understood that the belongings have been abandoned by the User for all purposes. Under these circumstances, will cease to keep them, delivering them to the police authorities, with the exception of any perishable items which will be destroyed within 24 hours from being collected.

A cost equivalent to the daily fee of the not cleared BLOQ unit will be charged for every day that passes, from the expiration of the rental, until the belongings are delivered or collected by the User. In addition, the User will be charged a penalty up to €150 by irrespective of right to claim further damages.

Unless the User personally collects the belongings, may, at the User’s request, manage the transport of the belongings to the User, further to payment of the service to by the User. In particular, where applicable, the User must pay €25 per item sent, where the delivery is made within the national territory and €50 per item sent, where the delivery must be made in a foreign country.

The return will be made once has received payment from the User for the fees charged for the delivery of the goods (depending on the number of items and their destination) in accordance with the provisions of the preceding paragraph. If 10 calendar days have elapsed since notified the User in writing of the amount to be paid and the User has not made this payment, it will be understood that the belongings have been abandoned for all purposes by the User and will proceed in the terms specified above for abandoned belongings.

  • Failure to use the lockers properly: reserves the right to remove any object that does not comply with the rules of the use of the BLOQ units and that is a prohibited object. Under these circumstances, will be authorized to call the police and report the behavior, as well as withdrawing the prohibited items.
  • Liability for the belongings placed in the BLOQ units: in any case, the removal of prohibited items will entail a penalty up to €150 that does not exclude the non-compliant User from the obligation to indemnify for the damages and losses actually caused.
  • Damage caused to the BLOQ units by the User: the User will be fully responsible for any damage or deterioration that may be caused to the BLOQ units during the use. Under these circumstances, the User must indemnify for the physical damage caused to the BLOQ units and for loss of earnings, as well as for any damage caused to any third parties property.

In particular and without limitation, the User causing the damage must pay a daily renting penalty for each day the BLOQ unit is unusable, as well as the cost or repair or replacement, which is quantified in the event of replacement as €100, regardless of the damages causes.

All the penalties mentioned in this section must be paid by the User with the same means of payment used by the User when contracting the service or by bank transfer to the account indicated by, if required by the user.  The User expressly accepts that will charge the amounts established in this section using the User´s card or means of payment when contracting the Service.

Intellectual Property

All of the contents of the Website and of the App are owned by or its licensors and are protected by copyright, trademark, patent, trade secret and other applicable intellectual property laws. The User acknowledges and agrees that no ownership of any contents of the App can be transferred, unless duly authorized by does not grant any express or implied permission to use any of the contents of the App and no portion or element of this Website may be copied or retransmitted by any means. Without limiting the foregoing, the User agrees not to copy, republish, frame, link to, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the App or any part of the contents of the App without, or in violation, of an agreement with

The User shall not remove any copyright, watermark or other proprietary notices contained on the App. 

All logos are registered and are properly protected against any infringement of industrial property rights. Logos whose ownership do not belong to and which may appear on the App are the property of the respective owner, who must be contacted in case of any conflict that may arise with respect to the said logos.

Data Protection

The User acknowledges and agrees that may collect and store personal data(e.g. first name and surname, e-mail address, credit card information)regarding  the User on a safe cloud server, located in the European Union. Any collection and processing of the User’s personal data shall be done by in strict compliance with provisions set forth in the data protection legal framework, including, without limitation, the Regulation (EU) 2016/679, of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation or “GDPR”). 

Please read carefully our Privacy Policy, available at, to find out more information on how collects and processes your personal data, as well as what are the User’s rights and how can the User exercise them.

Special Provisions

Insofar as it is applicable and with the necessary adaptations, these Terms of Service are likewise directed towards third parties with whom has established contractual obligations.
This subchapter delves into those legal relations and the specific applicable Terms of Service.

Centro Comercial Colombo

BLOQ units are available free of any cost at the Centro Comercial Colombo, Lisbon, allowing Customers (Customer of the Retailer) and Retailers, who commercially operate therein, to benefit from their advantages.
In order to do so, Customers should contact a Retailer and discuss the terms of purchase (the desired item, means of payment, among others), agree on the terms relating to the collection of the bought item (date and time interval of the retrieval).
Succeeding the described, the Customer will receive a code on his/her mobile phone to be used at the correspondent BLOQ unit and retrieve the bought item, after which, the door of the locker must be closed.

For Retailers who have adhered to this initiative, the procedures are as follows:
1 – Retailer shall contact via e-mail ( or by calling +351 308 813 330, providing the following information: 1) Name of the commercial establishment; 2) Email; 3) Phone Number.
2 – will send credentials to the Retailer email provided, that can be used to login on the mobile app (Available for both iOS and Android).
3 – Retailer has to download the app and login with the credentials provided.
4 – When the Retailer is contacted by a Customer as described in the previous paragraph, Retailer has to follow the steps given on the Guide sent by email along with the credentials to send the item to the customer, using the app together with the lockers located at the Centro Comercial Colombo for this purpose. After the item’s storage, the locker’s door must be shut.

If 16 hours have passed since the item was stored by the Retailer in one of the BLOQ units, will contact the Retailer to inform that the item has not been picked up on the agreed time intervals and that the Customer shall be contacted for agreeing on a new suitable time. While there isn’t a set hour with the Customer, item has to be removed from the locker – will assist on this by phone (+351 308 813 330) or email (

If any problem arises, the Customer, who has access to the contacts of the Retailer and, should report the issue to or to the Retailer customer support, to find a solution to the issue.

Jurisdiction of Law

The App is operated and administrated and the Services rendered by from its office in Portugal. By accessing and using the App, the User acknowledges and agrees that these Terms of Service and all matters as to the User access and use of this Website and Bloq.It App shall be construed and governed by the laws of Portugal and the laws of European Union applicable therein. The submission of complaints regarding the use of our services should be sent to the following e-mail address:

The App is operated and administrated and the Services rendered by from its office in Portugal. By accessing and using the App, the User acknowledges and agrees that these Terms of Service and all matters as to the User access and use of this Website and Bloq.It App shall be construed and governed by the laws of Portugal and the laws of European Union applicable therein. The submission of complaints regarding the use of our services should be sent to the following e-mail address:

In the event of a consumer dispute and as set forth in Law no. 144/2015, on 8th September, last amended by Law no. 14/2009, of 12th December, in all actions and disputes arising from or relating to these Terms of Service and all matters as to User access and use of the Website, and the Content or other materials, the User can recourse to the European Online Dispute Resolution ( or to the following alternative dispute resolution entities:

  1. CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (;
  2. CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (;
  3. Centro de Arbitragem de Conflitos de Consumo de Distrito de Coimbra (;
  4. Centro de Arbitragem de Conflitos de Consumo de Lisboa (;
  5. Centro de Informação de Consumo e Arbitragem do Porto (;
  6. Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/ Tribunal Arbitral (;
  7. Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo) (; and
  8. Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (

For more information, please consult the Consumers Portal available at has not adhered to any arbitration or alternative dispute resolution and, therefore, any decision ruled by any of these entities can only be binding to if the parties have previously agreed to settle the disputed by this manner.

The relationship between and the User under these Terms of Service is that of independent contractors. For clarification purposes, the parties are not joint ventures, partners, principal and agent, or employer and employee. Neither party shall have the power to bind or obligate the other in any manner. The User agrees to be responsible for all uses, sales, value-added and similar taxes and duties imposed by any governing authority in any jurisdiction in connection with the User access or use of the Website and App.

No action or non-action of to exercise any power, right, privilege or remedy under these Terms of Service shall be construed as a waiver or amendment of these Terms of Service or preclude any other or further exercise of any such power, right, privilege or remedy.

These Terms of Service shall ensure to the benefit of, and the binding upon, and the User, and its and your respective successors and assigns. 

Nothing in these Terms of Service, express or implied, is intended to confer upon any person or entity, other than and User, and its and your respective successor and assigns, any rights, remedies, obligations or liabilities under or by reason of these Terms of Service. shall have the right at its sole discretion, to assign any or all of its rights or obligations under these Terms of Service. The User shall have no right to assign any of his rights or obligations under these Term and Conditions.