Glossary
Learn the industry basics
A
API
An Application Programming Interface that allows different software applications to communicate and interact with each other.
APMs
"Automated Parcel Machines" or "Automated Postal Machines" are self-service kiosks that allow users to send and receive packages.
B
C
C2C
(Consumer to Consumer): A business model where individuals engage in transactions directly with other individuals, typically through online platforms or marketplaces.
Click & Collect
Refers to a service offered by retailers that allows customers to purchase products online and pick them up at a designated location, such as a store or a locker.
Courier
A person or company responsible for transporting and delivering parcels or goods from one location to another.
D
E
E-commerce
The buying and selling of goods and services over the internet, typically involving online transactions and electronic payments.
End-to-End
Refers to a complete and integrated process that covers all stages, from the initial design and development to the final deployment and use, including software components.
F
First Mile
Refers to the initial stage of the delivery process, where the package is picked up from the sender's location.
G
H
Hardware Agnostic Software
Software that is designed to be compatible and work seamlessly with various hardware devices or systems, without being tied to a specific brand or model.
I
J
K
L
Last Mile
Refers to the final stage of the delivery process, where the package is delivered to the customer's location.
Locker Network
A connected system of smart lockers that enables efficient parcel management and delivery, allowing for easy access and tracking of stored items.
Logistics/Shipping
The process of planning, implementing, and controlling the movement and storage of goods from the point of origin to the point of consumption.
M
N
O
OOH
"Out of Home" refers to a service that allows customers to receive or pick up packages at a location other than their home or office, often using smart lockers or other automated storage solutions.
Open Network
A network that is accessible and available to multiple users or participants, allowing for interoperability and collaboration.
P
PUDO
"Pick Up/Drop Off" refers to a service that allows customers to pick up or drop off packages at designated locations, such as smart lockers or retail stores.
Parcel
A package or item that is being sent or delivered.
Parcel Delivery
The act of transporting and delivering parcels from the sender to the intended recipient.
Q
R
Retail/ Retailer
A business or establishment that sells goods directly to consumers.
S
Smart Locker
A technologically advanced storage unit equipped with features like electronic locks and monitoring systems to securely store and manage parcels.
T
U
V
Vendor lock-in
Vendor lock-in is a scenario wherein a customer is heavily dependent on a vendor and cannot easily shift to another without encountering substantial costs, significant operational impact, or technical barriers.
