Technical Support
Specialised support for lockers, delivered by experts
Benefit from quick resolutions and prevention, handled by a centralised customer success team solely-focused on smart lockers.
Powering leading locker networks
Powering leading locker networks
Locker Network Support Services
360º capabilities to monitor, care and prevent all locker issues
Real-time monitoring
Our teams, equipped with AI tools, monitor your smart locker network 24/7, solving issues before they impact you.
Human support
Though tech-savvy, we prioritize human care. Our customer success team analyzes the issue, and field experts solve remotely and on-site.
Fast resolution SLA
Our Service Level Agreement (SLA) ensures fast support with quick response times, guaranteeing efficient resolution.
Integrated ticketing tools
Our cloud system integrates with the most popular ticketing platforms, enabling you to manage tickets directly from our interface.
Operational analytics
Our systems track key business metrics, providing you with valuable insights into your network and service performance.
Technician App
Technicians can easily report issues identified during routine checkups using our dedicated maintenance app.
Technical Support
The industry’s only provider for locker-focused support and issue prevention
Behind every locker is a world-class support team - tenured specialists in diagnosing and resolving complex issues across large-scale parcel networks.
Watch our experts
in action, in real-time
Lowest First Time Response
1st Intervention Success Rate
Average Urgent Issue Resolution Time
Our level of support sets us apart
